Hvil Vingen Dagspa: A Success Story with EG Hano
Solving Challenges with Manual Gift Card Handling
The employees at Hvil Vingene Dagspa often felt trapped in a complex web of manual gift card management. Their reliance on physical gift cards and time-consuming logbooks frequently resulted in lost cards, tracking errors, and unnecessary stress. As a result, both staff and customers experienced frustration and an inefficient process.
Optimize Operations with EG Hano
A digital boost
The spa decided to adopt EG Hano’s modern software system. Almost overnight, their booking and gift card management transformed. With seamless online booking and streamlined gift card sales, the management quickly experienced a new reality of efficient resource utilization. This included detailed reporting tools that provided insightful data for staff evaluations and robust financial planning.
Vipps stepped in as an incredibly helpful partner to enhance the customer experience during payment. With just a few clicks, customers could now purchase gift cards online through a fast and smooth transaction process. This feature has been especially well-received by customers living far from the spa, who now enjoy a much simpler customer journey.
Impressive Growth and Efficiency Gains
Success with Digital Gift Cards
Hvil Vingene Dagspa sells gift cards worth 100,000 NOK every month, with 75% of transactions made through Vipps. This highlights the trust and convenience the service provides. In 2023 alone, the spa sold an impressive 4,302 gift cards, of which 3,245 were processed via Vipps through their EG Hano-powered booking site.
The integration also dramatically reduced time spent on administrative tasks. By allowing customers to input their own information, staff could minimize interruptions to treatments to assist walk-in customers purchasing gift cards. EG Hano, Hvil Vingene Dagspa, and Vipps each play a vital role in this three-way collaboration. Together, they have created a success story that showcases the power of innovation, convenience, and exceptional customer service, setting a new standard for how businesses in the wellness industry deliver a digital customer journey.
