Guidance concerning Merchant online store
Merchant is responsible for implementing their website in accordance with the regulatory requirements applicable in the concerned market. The following guidance has been drawn up by Vipps MobilePay to assist the Merchant. Any content issued by Vipps Mobile shall not be deemed as legal advice or a comprehensive overview of the statutory requirements applicable to the Merchant.
Terms
Terms of sale
We recommend studying the guidance from relevant national and EU authorities concerning e-commerce, distance and off-premises selling.
At a minimum, you should include in your terms of sale:
Parties - Payment conditions
- Delivery conditions
- Right of withdrawal
- Conditions governing returns
- Complaint handling
- Conflict resolution
Information to be included in your website:
- Name of your business, registration number, address, telephone number and e-mail address must be clearly visible on the website.
- You should provide information on products and/or services you offer, as well as prices.
If you trade any of the following merchandise, make sure to include also this in your website:
Membership
- Information on how to cancel or change the membership agreement.
Courses
- Information on cancellation and rebooking of courses if this is possible. Alternatively, information that the purchase is binding and cannot be cancelled or changed.
Tickets
- Information on cancellation and change/rebooking of tickets if this is possible. Alternatively, information that the purchase is binding and cannot be cancelled or changed.
Rental
- Information about rental conditions. Deadline for rebooking, changing, or cancelling the rental agreement, as well as information on termination conditions.
Subscriptions
- Information on any binding period, termination and change of subscription.
If you trade any of the following merchandise, make sure to include also this in your website:
Membership
- Information on how to cancel or change the membership agreement.
Courses
- Information on cancellation and rebooking of courses if this is possible. Alternatively, information that the purchase is binding and cannot be cancelled or changed.
Tickets
- Information on cancellation and change/rebooking of tickets if this is possible. Alternatively, information that the purchase is binding and cannot be cancelled or changed.
Rental
- Information about rental conditions. Deadline for rebooking, changing, or cancelling the rental agreement, as well as information on termination conditions.
Subscriptions
- Information on any binding period, termination and change of subscription.